How long does it take to process my order?

• All orders are processed within 1 to 2 business days
• Orders placed on Fridays 1 PM EDT onwards will be processed the following business day
• Once an order has been placed, a confirmation email for the order will be sent
• Once an order has been processed & shipped, a confirmation email will be sent with a tracking link & number
• Please ensure you have provided the correct shipping address for order delivery

How are shipping rates calculated?

• Shipping rates are calculated prior to submitting your payment information based on the weight of the package & shipping location
• Shipping rates and estimated delivery times will be displayed during the checkout process
• Delivery times will vary based on shipping location
• While we make every effort to ensure timely deliveries, please note that delivery times may be affected by external factors beyond our control (such as weather conditions or carrier delays)
• Free shipping is available for orders over $50 CAD & $60 USD
• We currently only provide shipping to Canada and the US. We are working on providing international shipping very soon!

Tracking Your Order:

• Once an order is processed / shipped, you will receive a tracking link & number via email
• You can use this tracking number to monitor the status and progress of your shipment
• Please allow a few hours for the tracking information to become available after receiving your shipping confirmation

Pick-Up Option:

• We are happy to provide a pick-up location in Mississauga for all orders.
• Pick-up location address -> 320 Matheson Blvd W in Mississauga, ON

Returns and Refunds:

• For information about returns and exchanges, please refer to our Exchanges & Returns policy